Automate Your Clinic's WhatsApp Front-Desk Across Every Doctor
One official WhatsApp number. Multiple doctors, specialties, and branches. Replora intelligently routes patient inquiries, verifies individual doctor calendars, and coordinates upfront consultation fees 24/7.
How Replora Handles High-Volume Patient Enquiries
Intelligent Intake & Triage
When a patient messages, Replora identifies their medical or psychological requirement, preferred branch, or requested doctor. It presents exact pricing and credentials upfront.
Individual Calendar Sync
Each practitioner links their Google Calendar. Replora checks real-time availability and temporarily holds the chosen slot for 15 minutes to prevent race conditions.
Central Payment & Confirmation
The patient receives a secure payment link. Once verified, the slot is confirmed, calendar invites are sent to both parties, and the clinic dashboard logs the booking.
Architectural Differences in Clinic Messaging
Why healthcare scheduling requires dedicated practice management logic rather than generic e-commerce chat funnels.
| Requirement | Traditional Decision-Tree Chatbots | Replora Clinic Receptionist |
|---|---|---|
| Multi-Doctor Calendar Sync | Manual form redirects or third-party web links | Native 2-way Google Calendar FreeBusy |
| Double Booking Prevention | Relies on external forms; risk of scheduling collisions | Atomic database holds + calendar synchronization |
| Upfront Payment Verification | External checkout web links | 15-minute slot hold + in-chat payment link |
| Branch Location Routing | Complex manual decision branches | Conversational location & practitioner matching |
| Safety & Crisis Protocols | Generic error fallback messages | Accredited crisis helpline routing & practitioner alerts |
Frequently Asked Questions for Clinics
Can multiple doctors or therapists share our single clinic WhatsApp number?▼
Yes! Replora's Clinic Plan allows an organization to connect one official WhatsApp Business number and register multiple clinicians. Each clinician has their own calendar, working hours, and consultation types.
How does the AI know which clinician to book a patient with?▼
Replora performs intelligent conversational triage. If a patient asks for child psychology, adult psychotherapy, or medication consultation, it offers slots only for practitioners certified in that specialty. Returning patients can also book directly with their existing doctor by name.
Can clinic staff monitor chats and intervene if needed?▼
Yes. Front-desk staff have access to a centralized dashboard showing all active WhatsApp conversations in real time. A single click initiates human takeover, pausing AI responses for that conversation.
Does Replora support clinics with multiple physical branches?▼
Yes. You can configure practitioner availability by location (e.g., Doctor A at South Branch on Mon/Wed, North Branch on Tue/Thu). Replora confirms the patient's preferred clinic location before showing matching slots.
How are consultation fees and upfront payments managed for clinics?▼
Payments are processed securely via your clinic's Razorpay or Stripe account. Each transaction is tagged with the practitioner's ID, patient details, and appointment timestamp for easy financial accounting.
Transform Your Clinic's Front-Desk Today
Connect your clinic WhatsApp number. Experience intelligent multi-clinician routing with full Google Calendar synchronization.