AI WhatsApp Receptionist Built for Mental Health Practices
Empathetic, automated patient intake and appointment booking for psychologists, counsellors, and psychiatric clinics. With built-in crisis detection and practitioner approval workflows.
Why Healthcare AI Must Prioritize Safety Over Speed
Mental health patients reach out in acute moments of vulnerability. Replora is engineered with strict deterministic boundaries.
Crisis Signal Escalation
If a patient indicates self-harm or acute distress, Replora immediately halts standard scheduling, responds with official certified emergency lines (KIRAN 1800-599-0019 / 988), and alerts the therapist.
"AI Proposes, Humans Confirm"
The AI never autonomously confirms a clinical booking without your consent unless you explicitly enable auto-approval. You retain ultimate authority over your caseload and client fit.
Strict Non-Diagnostic Scope
Replora is strictly constrained to administrative intake. It answers questions regarding therapy duration, offline vs online sessions, consultation fees, and practitioner credentials.
Educates Prospective Clients on Your Modalities
Patients often ask: "What is CBT?", "How does couple therapy work?", or "Do you prescribe medicine?". Replora answers accurately based on your practice profile.
Individual Psychotherapy
Explains 50-minute clinical sessions, confidentiality terms, and offline vs Google Meet options.
Couples & Relationship Counselling
Shares extended session durations (75–90 mins), joint intake protocols, and differential pricing.
Psychiatric Consultations
Clarifies evaluation processes, follow-up timelines, and in-person prescription requirements.
Adolescent & Child Therapy
Answers parent questions regarding parental consent, school reports, and intake questionnaires.
Trauma, EMDR & Specialized Modalities
Confirms whether your clinicians are certified in specific trauma or neurodevelopmental protocols.
Cancellation & Rescheduling Rules
Politely enforces your 24-hour notice policy and refund conditions without awkward confrontations.
Frequently Asked Questions
Does Replora attempt to provide therapy or medical advice?▼
Absolutely not. Replora is strictly an operational practice assistant, not a therapy bot. It answers logistics (session fees, practitioner bios, clinical modalities, offline address vs Google Meet links) and manages appointments. It is explicitly programmed never to diagnose conditions or recommend medications.
How does the crisis detection and emergency escalation work?▼
Replora actively monitors incoming patient messages for severe distress, self-harm, and crisis keywords. When triggered, the AI immediately replies with official national crisis helplines (such as KIRAN 1800-599-0019 or Tele-MANAS 14416 in India, 988 in the US) and flags the chat as an urgent priority alert on the therapist dashboard.
Can our practice configure therapeutic modalities and therapist bios?▼
Yes. In your Replora knowledge base, you specify each therapist's degrees (e.g. M.Phil Clinical Psychology, Psy.D, Licensed Psychotherapist), therapeutic approaches (CBT, DBT, ACT, Psychodynamic, Trauma-Informed), and target patient groups (teens, adults, couples).
How does Replora safeguard patient privacy on WhatsApp?▼
Replora connects through official Meta WhatsApp Business Cloud APIs with end-to-end transport encryption. Tenant data is isolated in secure PostgreSQL with row-level security, ensuring complete patient confidentiality.
Can psychologists require human approval before appointments are booked?▼
Yes. Many mental health practitioners prefer to screen intake details before confirming. Replora offers a 'Human Approval Required' mode where the slot is reserved, but only finalized on the calendar once you click Approve.
Bring Ethical AI to Your Mental Health Practice
Start your 30-day free trial. Experience how Replora protects your time while treating every client inquiry with professional care.