Cancellation & Refund Policy

At Replora, we provide cloud-based AI receptionist and practice management software specifically designed for therapists, counsellors, and mental health clinics.

Digital Service Delivery: Replora is delivered exclusively as Software as a Service (SaaS). Upon successful payment and mandate verification via Razorpay, your subscription is activated immediately, and your digital workspace is provisioned instantly. No physical goods or physical shipping are involved.

We believe in complete freedom and flexibility for healthcare practitioners. You may cancel your recurring subscription at any time:

• Self-Service Dashboard Cancellation: Navigate to Dashboard → Billing & Subscription, and click "Cancel Renewal". No phone calls or awkward explanations required.
• Email Cancellation: Alternatively, email us at replora.info@gmail.com from your registered account email at least 24 hours before your next billing date.
• Access After Cancellation: When you cancel your subscription, your account will remain fully active with all features until the end of your current paid billing period. You will not be charged for subsequent billing cycles.

Because Replora provides a full 30-day free trial with no credit card or payment mandate required, we do not offer refunds once a paid subscription has been charged. You have complete opportunity to evaluate the platform before any payment is made.

• No Refunds After Trial: Once your free trial ends and your first subscription payment is processed, that charge is non-refundable. This includes monthly renewals and any add-on seat charges.
• Billing Error Exception: If you were charged incorrectly (e.g., duplicate charge, wrong amount, or a technical fault on our platform that completely prevented service delivery), contact us at replora.info@gmail.com within 48 hours of the charge. We will review and, if eligible, process a refund within 5–7 business days via the original payment method.
• Non-Refundable Circumstances: Partial months used, accounts cancelled mid-cycle, or accounts terminated for Terms of Service violations are not eligible for refunds.

All transactions are processed through authorized payment gateways (Razorpay) compliant with Reserve Bank of India (RBI) regulations.

• Approval: Once your refund request is received via email, our team will review and confirm eligibility within 24 to 48 business hours.
• Settlement Timeline: Approved refunds are initiated immediately through Razorpay and typically reflect in your original payment method (Bank Account, Credit/Debit Card, or UPI) within 5 to 7 business days, depending on your bank's settlement cycle.

In accordance with RBI regulations for recurring payments (e-mandates and UPI Autopay):

• Pre-debit notifications are dispatched to your registered contact at least 24 hours prior to any scheduled renewal deduction.
• You can revoke your standing mandate at any time directly through your UPI application (Google Pay, PhonePe, Paytm, etc.), your card-issuing bank portal, or via the Replora Billing dashboard.
• Revoking a mandate automatically stops any future recurring debits.

To request a refund or raise any billing inquiries, please contact our support team with your registered account email and transaction ID: